FAQs

1. Where do you ship from?

All our orders are processed and dispatched from our main fulfilment centre. We work with reliable international carriers to ensure safe and timely delivery to the United Kingdom.

2. How long does delivery take?

Standard delivery to the UK usually takes 5–10 working days, depending on your location. You’ll receive a tracking number as soon as your order has been dispatched.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders over £50. For orders under this amount, a small shipping fee may apply at checkout.

4. Can I track my order?

Absolutely. Once your order has been shipped, you’ll receive an email with your tracking number and a link to follow your parcel’s progress.

5. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are encrypted and secure.

6. Can I cancel or change my order?

You can cancel or modify your order within 12 hours of purchase. Please contact our support team as soon as possible at evora.assitence@gmail.com.

7. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. To start a return, please contact our customer service for detailed instructions.

8. What if my item arrives damaged or defective?

We’re very sorry! Please send us photos of the damaged item and your order number at evora.assitence@gmail.com. We’ll arrange a replacement or refund immediately.

9. Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs may vary depending on the destination country.

10. How can I contact you?

You can reach our customer service team via email at evora.assitence@gmail.com or through our Contact Us page. We aim to respond within 24 hours (Monday–Friday).